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Handling Unexpected Occurrences During Move From Storage Facility To Richmond

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While moving is already quite stressful, unexpected occurrences can make things even harder. For instance, when moving a recent client from one neighborhood to another, something odd happened – the client realized that they had misplaced the keys to the new home. And while this almost never happens, we were equipped to handle the situation.

Since we have a storage facility, we had to store their items there while they stayed in a hotel and worked on getting replacement keys. And as luck would have it, after a day’s delay, we were back in action. Of course, the client had to spend more money than they had originally expected, but there really wasn’t any other choice considering it was too late to go back to the old home.

Ultimately, it was a tough situation that our team handled with grace and poise. After being informed of the change of plans, the moving team quickly went to the storage facility and safely unpacked the luggage. And when it was time to move to the house in Richmond, the same team handled the move. Using tools like ramps, doilies, and bubble wrap, they ensured that even the most fragile of items arrived and were unpacked safely. After all the back and forth, we were happy to be able to maintain high-quality customer service.

The customer was so relieved that they not only tipped us but also referred us to other clients. Ultimately, it is our versatility and highly transparent communication that allows us to navigate such unexpected situations.

If you have the requirements for home and office removals, piano removals or storage solutions, please call Jake Removals Melbourne at 1300 766 658  or you can get an Instant Quote Online.

 

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Moving from Point Cook to Yarraville By Jake Removalists Melbourne

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If there is one thing we pride ourselves in, it is putting our clients first. That’s why we always give them a choice between cataloging their luggage themselves or inviting us to their homes to do it for them. But with this freedom comes one challenge – sometimes a move requires more trips than what the client had expected. And in such situations, it is up to us to adapt quickly.

In fact, we had to deal with such a case just recently which was moving from Point Cook to Yarraville. A client procured our services and planned to start at 3 pm. It was sure they would only need one 10T truck which is the largest truck we have. However, we were all shocked on the day of the move when we discovered that we would need to do a second trip.

We had no choice but to schedule the next trip for the next morning, even though it was a public holiday. And while it was a tough feat, our dedicated team carried out the move successfully. They picked the remaining items at 8:00 AM and delivered them to the new house by 4:00 PM. Of course, we had to compensate them extra for working on a holiday but we happily did so.

Ultimately, our team aims to provide great customer service at all costs. Needless to say, the client was satisfied and even procured our services when they needed to move again. So if you’re looking for a moving team that quickly adapts to life’s curveballs, don’t hesitate to get in touch.

If you have the requirements for home removals, piano removals, office relocation, or storage solutions, please call Jake Removals Melbourne at 1300 766 658  or you can get an Instant Quote Online.

 

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Interstate Moving from NSW to VIC By Jake Removalists Melbourne

interstate removalists Melbourne

As we have said before, moving from one state to the other is grueling for both customers and movers. But it is such strenuous situations that separate the amateur movers and the experts. Interestingly, we just recently encountered this.

A client was looking to move from Windsor NSW to Waterways in Melbourne Victoria on short notice. He had just gotten a new job in Melbourne and had to pack up his family and leave immediately. Essentially, we had only a few days to get everything done. And to make matters worse, the client lived in a big home with 4 bedrooms.

To say that things were hectic is an understatement. Ultimately, the only thing that got us through is the fact that our company has a clear outline of what needs to be done in case of such emergencies. So we quickly followed our procedures.

First of all, we sent someone over to the client’s house to take inventory of all the client’s belongings, especially the large items. This helped us determine how many trucks, drivers, and packing materials we would need. Also, we had an agreement with the client on the items that they would need to pack themselves before the moving date.

This was aimed at reducing the amount of packing time required for the move. And since we had let everyone know their responsibilities beforehand, the move went rather smoothly. Our movers Melbourne arrived at the client’s house early in the morning and were done loading the trucks by 9:00 AM.

More importantly, everything was carefully loaded and wrapped adequately to ensure that it remained safe throughout the journey. Within 15 hours, they were already in Waterways unloading the truck. All things considered, we were able to surpass the client’s expectations, something that made him recommend even more clients to us.

If you have the requirements for home removals, piano removals, office relocation, or storage solutions, please call Jake Removals Melbourne at 1300 766 658  or you can get an Instant Quote Online.

 

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Moving from Reservoir to Berwick In The Rain By Jake Removalists Melbourne

Removalists Melbourne

A large part of life’s novelty lies in its unpredictability – its ability to change in a second. But this doesn’t go down so well when it comes to the weather, especially when you are in Melbourne. This is the worst time for you to even see a hint of rain. Fortunately, Jake Removals Melbourne is usually prepared for such unexpected circumstances.

For instance, our Melbourne removalists recently successfully moved a customer from Reservoir to Berwick in the rain. Both we and the clients had counted on it being a sunny day when all hell broke loose. Fortunately, we always pack a lot of moving blankets and plastic wrap with us.

As such, it was easy for us to adequately wrap the client’s belongings in a way that made them waterproof. What’s more? We used some of the moving blankets to line the house’s doorway so that we could move in and out without getting water everywhere.

But what really helped us was the fact that we had enough staff onsite to make it possible for some to permanently stay outside and others permanently inside. This way, those who were inside could quickly pass items to the ones outside without much back and forth.

Also, Jake Removals were lucky in that the client’s compound had a sheltered area where we could pack the truck and quickly load it without having to be in the actual rain. All these factors combined ensured that all the client’s property remained clean and dry throughout the loading process.

And even when we were on the move, we were not worried about any leakage since our trucks are usually fully waterproof and regularly maintained. Needless to say, the client was thrilled when we safely got all their belongings to their new apartment and promptly unpacked them. Not only did he give us a good review, but he also sent a lot of referrals our way!

If you have the requirements for home removals, piano removals, office relocation, or storage solutions, please call Jake Removals Melbourne at 1300 766 658  or you can get an Instant Quote Online.

 

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Sharing Two Moving Cases in June 2021

Jake Removals June Moving Cases

Jake Removals Melbourne Update June 2021

 

Today we would like to share two furniture removal cases from our happy customers.

Customer one: Nengsy

Moving Date: 15 June 2021

Nengsy was requesting help to move her 3 bed home from Mulgrave to Ashwood. We arranged for our 8T truck for this job which is suitable for a large 2 bed to a standard 3 bed home. The truck comes with a large hydraulic lift on the back. It is suitable for all the larger belongings which included in this move an upright piano. Pianos are a specialty item that we move as it does take extra care and experience to handle. Luke and Ming are the team on the day and they are more than capable of such tasks of large and bulky items. With the assistance of the specially designed piano trolley and lift the piano was delivered in perfect condition. Nengsy was very happy with the move and left a 5 star review which stated “Professional, arrived on time and made the move without hassle.”

Customer two: Doug

Moving Date: 26 June 2021

Doug contacted us the ask for assistance in moving his 3 bed single-level home from Eltham to another single-level home in Eltham. As the move is within the same suburb we can be flexible with our choice of the truck as the distance between the properties was very minimal which allows us to make multiple trips if required. Our choice of the truck on the day was our 6T and a 2man move consisting of the team of Dan and Matthew. They are both great younger men and hard workers who work great together. The team took great care with all belongings including some fragile antique pieces. Doug was extremely happy and left a 5 star review advising “very timely, handled our items, including antiques, very careful. Courteous movers with competitive rates. Highly recommend – will definitely use again”.

If you have the requirements for home removals, piano removals, office relocation, or storage solutions, please call Jake Removals Melbourne at 1300 766 658  or you can get an Instant Quote Online.

 

Jake Removals June Moving Cases

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Never Too Short – Moving By Jake Removals Melbourne

Removals Melbourne Case

Never Too Short – Moving By Jake Removals Melbourne

If there is one thing you should know about us, it is that we are keen on both long-distance and short-distance moves. Even if you are just moving across the street, we will ensure you have a pleasant experience. We will pack your belongings just as keenly as we do for long moves and will arrive on time for the move.

Case in point, just the other day we successfully helped a client move from one Melbourne estate to another. Even though the client’s family had a lot of belongings, the move took less than an hour. This was primarily due to our thorough preparation process. Before the day of the move, we not only visited the client’s house but also gave them a thorough checklist with all they had to do.

So by the time we arrived at their house, most of the packing was done and most of the furniture was disassembled. We sent over a team of 4 movers, ensuring that the remaining packing and truck loading only took a short time. The team also ensured that the unloading and unpacking at the destination were done swiftly and safely. They used tools like doilies, bubble wrap and wrapping paper to effectively move couches, beds, and even pianos.

At the end of the day, everything was done as efficiently as possible. The client was thrilled and even referred us to other people who were looking to move.

Call Jake Removals Melbourne at 1300 766 658/0433 955 908  or you can get an instant Quote Online.

Check our 5-star reviews in Word of Mouth

 

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Jake Removals Melbourne February Update

Jake Removals Melbourne

Jake Removals Melbourne February Update

The month of February has been extremely busy and exciting with the final month of Summer coming to an end and hundreds of new and existing customers requesting to move before the colder Autumn months begin in March.

During this unusual time due to Covid-19 we thought Jake removals Melbourne would advise some reminders of steps we are taking and advising customers to take to keep everyone as safe as possible during this time as this is our highest priority.

With the roll out of the vaccine the world will hopefully be back to “normal” within the year but until then we do need to continue our safety measures.

Limiting interaction is encouraged at the moment, so while you can still expect the same high level of customer service from our removalists that Jake removals Melbourne is known for, you can also expect some small changes.

These include our staff refraining from shaking hands and maintaining a safe distance from you and each other throughout the move, in accordance with recommended social distancing practices. Our removalists do travel with and use hand sanitiser throughout each move, in addition to using essential personal protective equipment (PPE) such as gloves and face masks.

Other steps you can take, though not required, include:

  • Limiting the number of people in the house on move day, ideally to just one responsible person, aside from our removalists.
  • Having your own pen close at hand for any documentation you may need to sign.
  • Providing our removalists with access to a washroom or bathroom, so that they can regularly wash their hands throughout the move, in addition to using the hand sanitiser they all travel with.
  • Either move all boxes into a single room close to the entrance our removalists will use, or moving them into a single space within each room. This helps speed up the actual move, while also limiting unnecessary movement through your home.
  • Provide our removalists with floor plans for each room in your new home, showing where they should place the boxes or specific furniture items when offloading your belongings.

Note that none of the steps listed above are required for house moves taking place during coronavirus restrictions on movement and interaction, but they can make the move a little easier and safer for everyone involved.

If we all play our part we can get through this safely together with the least amount of disruption to our lives and those around us.

We look forward to providing more excellent service and many more moves in the cooler months ahead.

Call Jake Removals Melbourne today at 1300 766 658  or you can get an instant Quote Online.

 

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Jake Removals Melbourne Cares Our Customer’s Stuff Very Much

Removals Melbourne

Jake Removals Melbourne Cares Our Customer’s Stuff Very Much

Of all the things we are known for, professionalism is at the very top. When we’re doing a move, our team not only arrives at your home on time but we are also very gentle with your belongings. Case in point, although in our latest escapades we had to move a client with a ton of furniture, we were extremely successful.

And this client really did have it all; huge couches, big cabinets, and even a piano to boot. While we would be lying if we said it wasn’t a bit stressful, we handled it all in stride. First of all, Jake Removals Melbourne went over to the client’s home and took a thorough inventory of all that had to be moved. And after fully understanding what we were dealing with, we sent them a detailed quotation.

Once we were in agreement about all logistical aspects of the move, we started our preparations, assigning a team of 4 movers to the case. On the day of the move, the team arrived early in the morning and began loading the vans, starting with the bulky furniture first.

To make things easier, we used dollies, sliders and ramps, especially when moving the piano. Moreover, we used plastic wrap, heavy cloth, bubble wrap, and padding to farther protect the furniture from any sudden shock during the trip. And as if that wasn’t enough, we made sure to carefully store together all parts of the furniture pieces that we did manage to disassemble, especially the screws.

Since we also had to drive very carefully to avoid sudden movements, we were really glad to reach the client’s new home in just over 4 hours. And if his glowing feedback is to be trusted, the customer was really happy too.

Call Jake Removals Melbourne today at 1300 766 658  or you can get an instant Quote Online.

 

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Customer Moved For Doing Home Renovation In Glen Waverley

Jake Removalists Melbourne

Customer moved for doing home renovation in Glen Waverley

In our years in the moving business, we have worked with a variety of clients. Apart from those who simply need to move from one house to another, we have also worked with those who need their belongings moved into storage so that they can renovate. Whatever the case though, we have always risen to the challenge.

In fact, we just recently facilitated a successful renovation move. Our client wanted to do a home renovation in Glen Waverley by 5J Building Group and needed to get their belongings removed beforehand. After thorough consultation between us and the client, we agreed to move the house items to a nearby store location.

Together with the client, we then took inventory of everything that needed to be moved and created a checklist. Afterwards, we presented the client with a detailed price estimate that they promptly approved. As agreed, on the day of the move, we arrived on site early in the morning and helped with packing before we loaded the items into the truck.

To ensure that delicate items were safe and secure while in transit, we wrapped them in bubble wrap and some padding. And when it came to moving large items like couches, we used doilies and sliders. Ultimately, while it was quite a hassle packing the items and loading the truck, it was done quickly and efficiently.

By the time we got to the storage unit, everything was still intact and undamaged, even though the unpacking process. Needless to say, the customer was so pleased that they promised to hire us again once the renovation was complete!

Call Jake Movers Melbourne today at 1300 766 658  or you can get an instant Quote Online.

 

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The Summer month of January has been great for the team here at Jake Removals

Jake Removals Melbourne

The Summer month of January has been great for the team here at Jake Removals

We have welcomed hundreds of new and existing customers moved through January, through the stormy rainy torrential Summer days to the scorching heat and sometimes the hurricane like winds which for Victoria is standard.

We have also recruited new staff members throughout the month to assist with our moves as the company continues to grow in popularity through word of mouth by our extremely happy new and existing loyal customers.

We feel extremely lucky and blessed to be part of such a great team and to also be involved in an industry which has seen very little impact though the devastating COVID-19 pandemic.

Throughout this time we continue to gladly adhere to the safety guidelines provided by the Victorian Government to ensure all staff members and customers are as safe as possible during this everchanging and unforgettable moment in history.

We also continue to evolve our online booking and phone systems, trucks and work place protocols to ensure we are at the top of our game to guarantee we can operate as best as possible and offer the highest level or customer service.

Occasionally we have had to adapt the working environment like many to between the office and from home on multiple occasions which provided some interesting challenges but nothing we could not handle.

My personal challenge highlights would be my two small dogs deciding to bark and chase each other throughout the house during an important phone call or my partner deciding to make a coffee on the noisy espresso machine whilst having a loud conversation oblivious to me working.

With a roll out of an always controversial new vaccine we hope that will bring back some much needed normality to the world and look forward to the months ahead assisting many people with their home, business, office or very small single or few item moves here at Jake Movers Melbourne.

Call Jake Movers Melbourne today at 1300 766 658  or you can get an instant Quote Online.

 

Jake Removals Melbourne