At Jake Removals and Storage, we take the storage side of our business just as seriously as we take the removals side. Immediately a client reaches out for help with storage, we swoop into action. In fact, we had to do this just recently when we were approached by a client who was in the middle of renovating their home and needed a storage facility for their furniture until their renovation was done.
The client was renovating a four-bedroom house and had a lot of furniture that he and his family were worried about. As such, they needed the move to be done immediately. This wasn’t a problem though – once we were done discussing their storage needs, we quickly gave them a quote and planned for the day of the move.
On the agreed-upon day, we arrived early and quickly and carefully moved all the furniture to our storage facility. Everything was wrapped in a blanket and carried carefully to the storage site. Throughout the furniture’s stay in our storage facility, we ensured it remained safe and secure.
Thanks to our 24-hour video surveillance, 24-hour alarm monitoring, and keypad entry system though, this wasn’t difficult. And on the day that the client’s home renovation was over, we promptly transported the furniture to the home and unpacked it. Ultimately, the client and his family were so happy with our services that they referred some of their friends and relatives to us.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removalists & Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
If there’s one thing that makes us stand out from other movers, it has to be our attention to detail. No matter how many things you want to move, Jake removalists Melbourne will ensure that every little one will arrive safely and quickly – even your plants will be grateful. So when we recently got a call from a client looking to move his family from one 4-bedroom house to another, we were sure we could handle it.
First of all, we went over to their house and helped them take inventory of all the stuff they were moving. While we would ordinarily just send over a checklist for a client to take inventory themselves, we felt that the size of the move warranted an extra pair of eyes. So we sent over a team member to handle that.
After setting the date and time of the move with the client, we organised a team and ensured we had allocated enough trucks for it. Once the day of the move arrived, our team members arrived on time and started carefully packing the client’s items into the truck. This involved taking apart large pieces of furniture, using doilies to move things around, and wrapping everything in blankets or wrapping paper.
They also ensured that everything was arranged properly in the truck to avoid breakage. Needless to say, by the time we finished our 4-hour journey to the client’s new place, everything was intact. In fact, the client was so pleased with Jake removalists Melbourne’s services that they referred their friends to us.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removalists & Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
https://www.jakemove.com.au/wp-content/uploads/2022/02/removalists-storage-melbourne-blogs-2022.jpg7501000adminhttps://www.jakemove.com.au/wp-content/uploads/2017/09/jake-move.pngadminhttps://www.jakemove.com.au/contact-us/2022-02-14 15:39:532022-03-14 16:53:44When Duty Calls - Top Class Furniture Handling From Jake Removals Melbourne
Over the years, mobile storage units have become popular among people looking for long-term or temporary storage options, and with good cause. For one, they are convenient – you can pack them at your own pace and store them wherever you want until the day you are ready to access them.
As such, they have particularly become a go-to option for people getting ready to move, those who are experiencing delays in the construction of their new homes, and students who need to vacate their dorms and go for long holidays. So when some local students approached us looking for a mobile storage option, we weren’t surprised.
Since they lived overseas and were going on holiday for 4 months, they thought this would be a great way to store their furniture until they came back for the next semester. So once we were done discussing their storage needs with them, we planned for a day to drop off our mobile storage boxes at their residence.
Once the boxes were delivered, the students filled them at their own pace and notified us when they were done. Afterward, we came back for the filled boxes and transported them to our storage facility where they stayed until the students were back and wanted them delivered.
Ultimately, this was a stress-free experience for both the students and our staff. So if you want to try out mobile storage services for the first time, don’t hesitate to get in touch!
If you have the requirements for moving houses and self-storage solutions, please call Jake Mobile Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
https://www.jakemove.com.au/wp-content/uploads/2022/02/mobile-storage-melbourne-Feb-22.jpg7501000adminhttps://www.jakemove.com.au/wp-content/uploads/2017/09/jake-move.pngadminhttps://www.jakemove.com.au/contact-us/2022-02-02 10:31:352022-02-15 10:42:21Jake Mobile Storage Melbourne - The Gift That Keeps on Giving
Since the onset of COVID-19, everyone’s life has changed. The way we do business has particularly changed, with a lot more attention being paid to hygiene and health. As such, it is now commonplace for employees to be unavailable on short notice, forcing businesses to be flexible and adaptable in ways they wouldn’t have to before.
For instance, a key member of the operations team can suddenly test positive for COVID-19, leading them to get quarantined or even hospitalized. Alternatively, they could unwittingly have been in contact with someone who has tested positive, forcing them into isolation and mandatory testing.
Case in point, we recently had a team member miss moves because of a COVID-19 related case. This particular team member had unknowingly had dinner in the same restaurant as someone who ended up testing positive for COVID-19, classifying them as a close contact. As such, they couldn’t show up the next day for moves and had to stay home until they got a negative test.
However, all was not lost – our admin team responded swiftly. They quickly organized a backup team to do all the moves for the day, effectively avoiding any delays. This is a testament to the fact that we have an organized and highly competent team. Our staff is highly communicative and collaborative.
Ultimately, they have each others’ backs and are willing to go above and beyond to ensure that all our clients’ moves go safely, smoothly, and on time.
If you have the requirements for moving houses and self-storage solutions, please call Jake Interstate Removalists Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Since the onset of the Covid-19 pandemic, more and more people have been creating entertainment rooms in their homes. And with this, there has been an increase in the popularity of entertainment staples like pool tables. While these are quite heavy, we can help you out when you eventually need to move to a new place.
Here at Jake Removals, we have been moving different sizes of pool tables for years, and have gotten really good at it. No matter how heavy yours is, we can help you out.
When moving a client from one part of Melbourne to another, we recently had to move one of these tables. While it was one of the heaviest pool tables we have ever dealt with, we had both the equipment and expertise for the job. On the day of the move, we showed up with trucks that have hydraulic tailgate lifts.
These trucks are specifically designed to easily move heavy and delicate equipment. As such, they’re usually quite useful during our moves. In this particular case, they made moving the pool table a breeze. But this is not all we relied on – we also used specialized equipment to ensure that the table wasn’t damaged during the move.
Ultimately, the whole process lasted less than an hour, and the pool table got to the new place in good condition. The client was so thrilled that they hired us again for a different move.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
https://www.jakemove.com.au/wp-content/uploads/2021/12/pool-table-removalists-melbourne-dec-2021.jpg9391388adminhttps://www.jakemove.com.au/wp-content/uploads/2017/09/jake-move.pngadminhttps://www.jakemove.com.au/contact-us/2021-12-28 21:56:402021-12-29 22:11:01Professional Pool Table Moving By Jake Removals Melbourne
Whether you are a piano enthusiast or even a music teacher, moving your upright piano is not something you should leave to just anyone. Since these instruments can weigh up to a thousand pounds and have thousands of moving parts, they can easily be damaged during a move. As such, you need to hire professionals like us who will ensure that they reach their destination in one piece without costing you a fortune.
Over the years, we have moved several upright pianos and have developed quite a knack for it. All our staff are trained on how to safely move even the heaviest upright pianos and are always looking for opportunities to do so. So when a customer hired us to move their piano from South Melbourne to Cranbourne, we were ecstatic.
We arrived at the premises early and began working immediately. First of all, we checked on the doors and passages to ensure that nothing would nick or obstruct the piano as we moved it outside. Secondly, we taped the lid over the piano and wrapped its pedals using plastic wrap.
Thirdly, we used heavy blankets to pad it on all its sides. Afterward, our 4-man crew lifted it onto the doily and rolled it to the truck outside. All this preparation was done to make sure that the piano would be safe during the entire journey, no matter what bumps were encountered along the way. And it worked – the piano got to Port Melbourne safely and in time.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
https://www.jakemove.com.au/wp-content/uploads/2021/12/piano-movers-melbourne-dec-2021.jpg6191000adminhttps://www.jakemove.com.au/wp-content/uploads/2017/09/jake-move.pngadminhttps://www.jakemove.com.au/contact-us/2021-12-01 09:40:242021-12-06 15:56:31Moving a piano by professional movers from Jake Removals From South Melbourne to Cranbourne
While moving houses was already bothersome before Covid-19, the pandemic has definitely made things much harder. A move that used to take only 30 minutes could take up to an hour because of all the precautionary measures we have to put in place now. And things can become more difficult during periods of lockdown.
However, we still push through in these uncertain times. Since moving houses is still allowed during the lockdown in Melbourne, we have managed to successfully execute moves during this time. In fact, we did one just recently – we helped a family move from Kensington to Carlton.
To ensure that both our staff and customers are safe, we had to require the family to evacuate the house before we came to execute the move – only one family member was present at the start of the move to give directions. Secondly, we asked the family to sanitize all surfaces that are prone to touch before we arrived for the move. These include doorknobs and tabletops.
Thirdly, since the truck only required one truck, we kept the number of movers to two. And to keep them safe, we equipped them with sanitisers and masks. Also, as we usually do before each move since the pandemic hit, we fumigated the truck to eliminate the chances of virus transfer.
Finally, from the beginning to the end of the move, our staff practiced social distancing and behaved professionally. Needless to say, both the customers and their belongings were able to move into their new home safely.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
https://www.jakemove.com.au/wp-content/uploads/2021/11/moving-house-melbourne-nov-.jpg5631000adminhttps://www.jakemove.com.au/wp-content/uploads/2017/09/jake-move.pngadminhttps://www.jakemove.com.au/contact-us/2021-11-02 00:08:182021-11-22 00:17:23Moving Houses Became More Harder During The Covid-19 Pandemic
When it comes to storing furniture, there’s no one like us, especially in the Melbourne area. No matter what type of furniture you have, we can comfortably store it for you for as long as you need. In fact, just recently we helped some clients move all their office furniture into storage.
Located in the heart of Melbourne, their office had a variety of furniture pieces. After thoroughly discussing their storage options with them, we collectively agreed on a move date that gave them enough time to prepare. On the day of the move, we arrived early on their premises and started getting ready for the journey.
First of all, we disassembled all the furniture pieces that we could. Afterward, we wrapped everything in protective blankets, loaded it into the trucks, and transported it to our warehouse facility. Since we have been doing this for years, we were done loading the trucks in a little over an hour.
And within minutes, we were at our facility. This facility not only boasts of 24-hour video surveillance and alarm monitoring but also has a keypad entry. Ultimately, it is one of the most secure warehouse facilities out there. Once we got to it, we packed all the furniture in storage boxes and used a forklift to store them away.
Using our effective organization system, we stored all our clients’ boxes together. So when they are finally ready to move into a new office space, we can easily retrieve and deliver all their stuff. So far, our clients are satisfied with our service and have even recommended us to other people.
If you have the requirements for moving and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
While moving is already quite stressful, unexpected occurrences can make things even harder. For instance, when moving a recent client from one neighborhood to another, something odd happened – the client realized that they had misplaced the keys to the new home. And while this almost never happens, we were equipped to handle the situation.
Since we have a storage facility, we had to store their items there while they stayed in a hotel and worked on getting replacement keys. And as luck would have it, after a day’s delay, we were back in action. Of course, the client had to spend more money than they had originally expected, but there really wasn’t any other choice considering it was too late to go back to the old home.
Ultimately, it was a tough situation that our team handled with grace and poise. After being informed of the change of plans, the moving team quickly went to the storage facility and safely unpacked the luggage. And when it was time to move to the house in Richmond, the same team handled the move. Using tools like ramps, doilies, and bubble wrap, they ensured that even the most fragile of items arrived and were unpacked safely. After all the back and forth, we were happy to be able to maintain high-quality customer service.
The customer was so relieved that they not only tipped us but also referred us to other clients. Ultimately, it is our versatility and highly transparent communication that allows us to navigate such unexpected situations.
If you have the requirements for home and office removals, piano removals or storage solutions, please call Jake Removals Melbourne at 1300 766 658 or you can get an Instant Quote Online.
https://www.jakemove.com.au/wp-content/uploads/2021/09/removalists-richmond-from-storage.jpg12271000adminhttps://www.jakemove.com.au/wp-content/uploads/2017/09/jake-move.pngadminhttps://www.jakemove.com.au/contact-us/2021-09-09 17:09:172021-09-28 21:47:50Handling Unexpected Occurrences During Move From Storage Facility To Richmond
If there is one thing we pride ourselves in, it is putting our clients first. That’s why we always give them a choice between cataloging their luggage themselves or inviting us to their homes to do it for them. But with this freedom comes one challenge – sometimes a move requires more trips than what the client had expected. And in such situations, it is up to us to adapt quickly.
In fact, we had to deal with such a case just recently which was moving from Point Cook to Yarraville. A client procured our services and planned to start at 3 pm. It was sure they would only need one 10T truck which is the largest truck we have. However, we were all shocked on the day of the move when we discovered that we would need to do a second trip.
We had no choice but to schedule the next trip for the next morning, even though it was a public holiday. And while it was a tough feat, our dedicated team carried out the move successfully. They picked the remaining items at 8:00 AM and delivered them to the new house by 4:00 PM. Of course, we had to compensate them extra for working on a holiday but we happily did so.
Ultimately, our team aims to provide great customer service at all costs. Needless to say, the client was satisfied and even procured our services when they needed to move again. So if you’re looking for a moving team that quickly adapts to life’s curveballs, don’t hesitate to get in touch.
If you have the requirements for home removals, piano removals, office relocation, or storage solutions, please call Jake Removals Melbourne at 1300 766 658 or you can get an Instant Quote Online.
https://www.jakemove.com.au/wp-content/uploads/2021/08/removalists-point-cook-yarraville.jpg7501000adminhttps://www.jakemove.com.au/wp-content/uploads/2017/09/jake-move.pngadminhttps://www.jakemove.com.au/contact-us/2021-08-24 17:10:212021-09-28 21:45:41Moving from Point Cook to Yarraville By Jake Removalists Melbourne
Renovation in Peace – Jake Removals & Storage Melbourne
At Jake Removals and Storage, we take the storage side of our business just as seriously as we take the removals side. Immediately a client reaches out for help with storage, we swoop into action. In fact, we had to do this just recently when we were approached by a client who was in the middle of renovating their home and needed a storage facility for their furniture until their renovation was done.
The client was renovating a four-bedroom house and had a lot of furniture that he and his family were worried about. As such, they needed the move to be done immediately. This wasn’t a problem though – once we were done discussing their storage needs, we quickly gave them a quote and planned for the day of the move.
On the agreed-upon day, we arrived early and quickly and carefully moved all the furniture to our storage facility. Everything was wrapped in a blanket and carried carefully to the storage site. Throughout the furniture’s stay in our storage facility, we ensured it remained safe and secure.
Thanks to our 24-hour video surveillance, 24-hour alarm monitoring, and keypad entry system though, this wasn’t difficult. And on the day that the client’s home renovation was over, we promptly transported the furniture to the home and unpacked it. Ultimately, the client and his family were so happy with our services that they referred some of their friends and relatives to us.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removalists & Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
When Duty Calls – Top Class Furniture Handling From Jake Removals Melbourne
If there’s one thing that makes us stand out from other movers, it has to be our attention to detail. No matter how many things you want to move, Jake removalists Melbourne will ensure that every little one will arrive safely and quickly – even your plants will be grateful. So when we recently got a call from a client looking to move his family from one 4-bedroom house to another, we were sure we could handle it.
First of all, we went over to their house and helped them take inventory of all the stuff they were moving. While we would ordinarily just send over a checklist for a client to take inventory themselves, we felt that the size of the move warranted an extra pair of eyes. So we sent over a team member to handle that.
After setting the date and time of the move with the client, we organised a team and ensured we had allocated enough trucks for it. Once the day of the move arrived, our team members arrived on time and started carefully packing the client’s items into the truck. This involved taking apart large pieces of furniture, using doilies to move things around, and wrapping everything in blankets or wrapping paper.
They also ensured that everything was arranged properly in the truck to avoid breakage. Needless to say, by the time we finished our 4-hour journey to the client’s new place, everything was intact. In fact, the client was so pleased with Jake removalists Melbourne’s services that they referred their friends to us.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removalists & Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Jake Mobile Storage Melbourne – The Gift That Keeps on Giving
Over the years, mobile storage units have become popular among people looking for long-term or temporary storage options, and with good cause. For one, they are convenient – you can pack them at your own pace and store them wherever you want until the day you are ready to access them.
As such, they have particularly become a go-to option for people getting ready to move, those who are experiencing delays in the construction of their new homes, and students who need to vacate their dorms and go for long holidays. So when some local students approached us looking for a mobile storage option, we weren’t surprised.
Since they lived overseas and were going on holiday for 4 months, they thought this would be a great way to store their furniture until they came back for the next semester. So once we were done discussing their storage needs with them, we planned for a day to drop off our mobile storage boxes at their residence.
Once the boxes were delivered, the students filled them at their own pace and notified us when they were done. Afterward, we came back for the filled boxes and transported them to our storage facility where they stayed until the students were back and wanted them delivered.
Ultimately, this was a stress-free experience for both the students and our staff. So if you want to try out mobile storage services for the first time, don’t hesitate to get in touch!
If you have the requirements for moving houses and self-storage solutions, please call Jake Mobile Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
When Covid Strikes – Quick Response From Jake Removals Melbourne
Since the onset of COVID-19, everyone’s life has changed. The way we do business has particularly changed, with a lot more attention being paid to hygiene and health. As such, it is now commonplace for employees to be unavailable on short notice, forcing businesses to be flexible and adaptable in ways they wouldn’t have to before.
For instance, a key member of the operations team can suddenly test positive for COVID-19, leading them to get quarantined or even hospitalized. Alternatively, they could unwittingly have been in contact with someone who has tested positive, forcing them into isolation and mandatory testing.
Case in point, we recently had a team member miss moves because of a COVID-19 related case. This particular team member had unknowingly had dinner in the same restaurant as someone who ended up testing positive for COVID-19, classifying them as a close contact. As such, they couldn’t show up the next day for moves and had to stay home until they got a negative test.
However, all was not lost – our admin team responded swiftly. They quickly organized a backup team to do all the moves for the day, effectively avoiding any delays. This is a testament to the fact that we have an organized and highly competent team. Our staff is highly communicative and collaborative.
Ultimately, they have each others’ backs and are willing to go above and beyond to ensure that all our clients’ moves go safely, smoothly, and on time.
If you have the requirements for moving houses and self-storage solutions, please call Jake Interstate Removalists Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Professional Pool Table Moving By Jake Removals Melbourne
Since the onset of the Covid-19 pandemic, more and more people have been creating entertainment rooms in their homes. And with this, there has been an increase in the popularity of entertainment staples like pool tables. While these are quite heavy, we can help you out when you eventually need to move to a new place.
Here at Jake Removals, we have been moving different sizes of pool tables for years, and have gotten really good at it. No matter how heavy yours is, we can help you out.
When moving a client from one part of Melbourne to another, we recently had to move one of these tables. While it was one of the heaviest pool tables we have ever dealt with, we had both the equipment and expertise for the job. On the day of the move, we showed up with trucks that have hydraulic tailgate lifts.
These trucks are specifically designed to easily move heavy and delicate equipment. As such, they’re usually quite useful during our moves. In this particular case, they made moving the pool table a breeze. But this is not all we relied on – we also used specialized equipment to ensure that the table wasn’t damaged during the move.
Ultimately, the whole process lasted less than an hour, and the pool table got to the new place in good condition. The client was so thrilled that they hired us again for a different move.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Moving a piano by professional movers from Jake Removals From South Melbourne to Cranbourne
Whether you are a piano enthusiast or even a music teacher, moving your upright piano is not something you should leave to just anyone. Since these instruments can weigh up to a thousand pounds and have thousands of moving parts, they can easily be damaged during a move. As such, you need to hire professionals like us who will ensure that they reach their destination in one piece without costing you a fortune.
Over the years, we have moved several upright pianos and have developed quite a knack for it. All our staff are trained on how to safely move even the heaviest upright pianos and are always looking for opportunities to do so. So when a customer hired us to move their piano from South Melbourne to Cranbourne, we were ecstatic.
We arrived at the premises early and began working immediately. First of all, we checked on the doors and passages to ensure that nothing would nick or obstruct the piano as we moved it outside. Secondly, we taped the lid over the piano and wrapped its pedals using plastic wrap.
Thirdly, we used heavy blankets to pad it on all its sides. Afterward, our 4-man crew lifted it onto the doily and rolled it to the truck outside. All this preparation was done to make sure that the piano would be safe during the entire journey, no matter what bumps were encountered along the way. And it worked – the piano got to Port Melbourne safely and in time.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Moving Houses Became More Harder During The Covid-19 Pandemic
While moving houses was already bothersome before Covid-19, the pandemic has definitely made things much harder. A move that used to take only 30 minutes could take up to an hour because of all the precautionary measures we have to put in place now. And things can become more difficult during periods of lockdown.
However, we still push through in these uncertain times. Since moving houses is still allowed during the lockdown in Melbourne, we have managed to successfully execute moves during this time. In fact, we did one just recently – we helped a family move from Kensington to Carlton.
To ensure that both our staff and customers are safe, we had to require the family to evacuate the house before we came to execute the move – only one family member was present at the start of the move to give directions. Secondly, we asked the family to sanitize all surfaces that are prone to touch before we arrived for the move. These include doorknobs and tabletops.
Thirdly, since the truck only required one truck, we kept the number of movers to two. And to keep them safe, we equipped them with sanitisers and masks. Also, as we usually do before each move since the pandemic hit, we fumigated the truck to eliminate the chances of virus transfer.
Finally, from the beginning to the end of the move, our staff practiced social distancing and behaved professionally. Needless to say, both the customers and their belongings were able to move into their new home safely.
If you have the requirements for moving houses and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Melbourne Office Relocation – Storing furniture in Jake Storage Facility
When it comes to storing furniture, there’s no one like us, especially in the Melbourne area. No matter what type of furniture you have, we can comfortably store it for you for as long as you need. In fact, just recently we helped some clients move all their office furniture into storage.
Located in the heart of Melbourne, their office had a variety of furniture pieces. After thoroughly discussing their storage options with them, we collectively agreed on a move date that gave them enough time to prepare. On the day of the move, we arrived early on their premises and started getting ready for the journey.
First of all, we disassembled all the furniture pieces that we could. Afterward, we wrapped everything in protective blankets, loaded it into the trucks, and transported it to our warehouse facility. Since we have been doing this for years, we were done loading the trucks in a little over an hour.
And within minutes, we were at our facility. This facility not only boasts of 24-hour video surveillance and alarm monitoring but also has a keypad entry. Ultimately, it is one of the most secure warehouse facilities out there. Once we got to it, we packed all the furniture in storage boxes and used a forklift to store them away.
Using our effective organization system, we stored all our clients’ boxes together. So when they are finally ready to move into a new office space, we can easily retrieve and deliver all their stuff. So far, our clients are satisfied with our service and have even recommended us to other people.
If you have the requirements for moving and self-storage solutions, please call Jake Removals and Storage Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Handling Unexpected Occurrences During Move From Storage Facility To Richmond
While moving is already quite stressful, unexpected occurrences can make things even harder. For instance, when moving a recent client from one neighborhood to another, something odd happened – the client realized that they had misplaced the keys to the new home. And while this almost never happens, we were equipped to handle the situation.
Since we have a storage facility, we had to store their items there while they stayed in a hotel and worked on getting replacement keys. And as luck would have it, after a day’s delay, we were back in action. Of course, the client had to spend more money than they had originally expected, but there really wasn’t any other choice considering it was too late to go back to the old home.
Ultimately, it was a tough situation that our team handled with grace and poise. After being informed of the change of plans, the moving team quickly went to the storage facility and safely unpacked the luggage. And when it was time to move to the house in Richmond, the same team handled the move. Using tools like ramps, doilies, and bubble wrap, they ensured that even the most fragile of items arrived and were unpacked safely. After all the back and forth, we were happy to be able to maintain high-quality customer service.
The customer was so relieved that they not only tipped us but also referred us to other clients. Ultimately, it is our versatility and highly transparent communication that allows us to navigate such unexpected situations.
If you have the requirements for home and office removals, piano removals or storage solutions, please call Jake Removals Melbourne at 1300 766 658 or you can get an Instant Quote Online.
Moving from Point Cook to Yarraville By Jake Removalists Melbourne
If there is one thing we pride ourselves in, it is putting our clients first. That’s why we always give them a choice between cataloging their luggage themselves or inviting us to their homes to do it for them. But with this freedom comes one challenge – sometimes a move requires more trips than what the client had expected. And in such situations, it is up to us to adapt quickly.
In fact, we had to deal with such a case just recently which was moving from Point Cook to Yarraville. A client procured our services and planned to start at 3 pm. It was sure they would only need one 10T truck which is the largest truck we have. However, we were all shocked on the day of the move when we discovered that we would need to do a second trip.
We had no choice but to schedule the next trip for the next morning, even though it was a public holiday. And while it was a tough feat, our dedicated team carried out the move successfully. They picked the remaining items at 8:00 AM and delivered them to the new house by 4:00 PM. Of course, we had to compensate them extra for working on a holiday but we happily did so.
Ultimately, our team aims to provide great customer service at all costs. Needless to say, the client was satisfied and even procured our services when they needed to move again. So if you’re looking for a moving team that quickly adapts to life’s curveballs, don’t hesitate to get in touch.
If you have the requirements for home removals, piano removals, office relocation, or storage solutions, please call Jake Removals Melbourne at 1300 766 658 or you can get an Instant Quote Online.